A dedicated team is available to customers to provide technical advices for the purchased products. Thanks to this service, importers and retailers can rely on the support of a Company ready to cooperate to solve any problem and to remove any doubt that may arise during after-sales service.
A team of skilled technicians is available to assist importers, offering them solutions and support in case of need. This is a team of experts with long experience in the heating field, able to guide the customer in solving any problem.
The direct management of this service, without the help of switchboard operators and external companies, is a guarantee of timely and qualified response times.
Italtherm pays particular attention to technical and commercial training, with the aim of offering solutions and support to its professionals. Our technical staff has in fact developed a complete program to acquire knowledge and experience on the products: installation, maintenance and repair.
Italtherm also supports international partners with on-site targeted training and technical updates, followed by a certificate of attendance for participants.
Italtherm, in its one and only Italian site, has a warehouse of over 1,500 m², exclusively used for spare parts, that are certified and guaranteed to ensure the quality of the product and to satisfy every customer need.
The direct management of the warehouse allows Italtherm to guarantee its customers immediate availability of all the spare parts.